Strategic Outsourcing Solutions Expands Call Center Business in the Philippines
February 05, 2013
By Rajani Baburajan
, TMCnet Contributor
Strategic Outsourcing Solutions, a provider of call center and telemarketing solutions in Sydney, has recently expanded its call center business with the opening off an offshore call center which is aimed to service its new client – a research firm in Australia.
The expansion of the call center business is part of the company’s overall strategy to generate wider research on an international level.
The new facility is located in the Philippines, which is now considered to be the outsourcing hub of the world. The company has worked closely with a number of prestigious companies and has sourced out offices and telemarketing businesses within Australia, India and the Philippines alike.
The new office will operate in conjunction with one of the biggest telemarketing companies in the Philippines. This partnership will help Strategic Outsourcing Solutions deliver beneficial results for its new client, according to company officials.
Strategic Outsourcing Solutions focuses on telemarketing solutions that help businesses expand their client base and research. The company provides highly successful marketing solutions to companies and brings new research opportunities in sectors like retail, health and construction.
The call center services specialist has the expertise needed to help businesses move in-house call centers to a 3rd party provider. This independent call center business model is highly beneficial to clients as it keeps their best interest in mind while maintaining increasingly high service levels. It is also extremely cost-effective.
Moreover, the company claims it has helped a large number of clients achieve great results by reducing call center costs by 62 percent as well as increasing performance by an average of nine percent.
Edited by Jamie Epstein