AT&T Plans to Eliminate Nearly 66 North Carolina Call Center Business Positions
January 24, 2013
By Jamie Epstein
, TMCnet Web Editor
With the still relatively sluggish economy forcing many companies to downsize yet again, overall, call center businesses have not been affected negatively due to the fact that they serve as the critical connection between a brand and prospective/current customers alike. However, AT&T (News - Alert) is proving that isn’t always the case, revealing that it will be getting rid of nearly 66 full-time employees at a credit and collections call center in Greensboro, N.C. by March 30.
According to company officials, this strategic move was planned as part of a “business reduction” decision that pertains particularly to its finance organization, the Winston-Salem Journal reports.
It was back in December of last year that the closure of the call center business was first revealed. At that time, Spokesman Marty Richter commented, “We continue to hire in North Carolina, and across the region, in the growing parts of our business,” a statement that appears to be in stark contradiction to the layoffs.
Unlike the above mentioned company and its plans to downsize, call center business provider Voicent is doing the exact opposite in terms of continuously expanding. The company provides communication solutions ranging from small and medium-sized businesses and larger enterprises all the way to call centers, government agencies, nonprofits, religious organizations and more.
Looking specifically at its next generation call center business offerings, there is the Call Center Manager that helps to automatically ensure strict regulatory mandates are met, efficiency is enhanced and campaign productivity is brought to an unparalleled level. The Call Center Agent Dialer on the other hand, boasts predictive dialing capabilities and enables users to power various campaigns in an easy to use manner.
“AgentDialer can be easily integrated into any existing database or CRM software, and can be used to record calls, log campaign statistics, and transfer calls between multi-tiered agents,” according to the company’s website.
Lastly, Voicent’s Call Center Broadcast Suite acts as a robust message delivery system that doesn’t need a human touch. In fact, “it can stop itself once it reaches designated blocked evening hours, and it can even reschedule itself to continue next day broadcast,” the site added.
If you are looking for a way to connect with clients at a much higher level and succeed in the long term, consider taking a closer look at what this call center business provider can do for your operations.
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Edited by Rich Steeves