Team with a Call Center Business Provider to Make Your Customers Smile
January 14, 2013
By Jamie Epstein
, TMCnet Web Editor
A call center business plays the pivotal role of connecting customers to a company, allowing consumers to ask questions, make complaints and resolve challenges in a timely and cost-efficient manner. If an individual becomes dissatisfied with the level of care they receive, it is likely that will be the final time they buy that specific product or solution and will instead turn to a competitor.
Recently, call center business provider Voicent encountered a situation in which a customer revealed its appointment reminder software, AutoReminder, had oddly just stopped running. The customer was extremely frustrated especially due to the fact that this type of issue had never happened in its more than eight years of using the product. So, the company immediately went to work trying to diagnose why the system had failed and ultimately determined it was related to the software’s hard-drive.
“But, we must admit, we did take a sweet moment to consider that this client had been using our product schedule, track and automatically telephone recorded appointment reminders–trouble free–for more than eight years,” company officials stated.
When looking at appointment reminder platforms currently on the market, AutoReminder stands ahead of the pack due to:
- Ease of use
- Real-time call status reporting
- Supporting multiple group calling
- Easy data import/export
- Seamless integration with any Windows-baed software
- Built-in calendar
Because it is powered via the cloud, organizations are only required to have either a desktop or laptop computer in place with Windows 2000/2003/XP/2008/Vista/Windows 7 operating system in addition to either a VoIP phone system or a traditional analog phone line with a voice modem.
While “we enjoyed a proud moment from our client’s note, it also reminded us that computer equipment will eventually fail and–from our experience–it will do so at inconvenient times. Don’t wait for failure. Make plans to regularly upgrade your equipment. In addition to avoiding unexpected failures, you’ll also get the advantages of improved hardware efficiency, as well as improved security and feature upgrades in updated operating systems and software–including Voicent’s.”
Using the correct tools, such as the one discussed above, within your call center will help bring customer service to a level never previously imagined. Happy, well attended to customers in turn lead to increase sales and an overall improvement in profits—something nearly any firm can appreciate.
To download a free trial, click here.
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Edited by Rachel Ramsey