Ringio Enhances Call Center Business Portfolio with New Cloud Call Center Software
December 21, 2012
By Anil Sharma
, TMCnet Contributor
Ringio (News - Alert), a major player in call center business solutions, has just introduced the Ringio Call Center, its newest cloud-based offering.
Ringio Call Center is a highly affordable solution that enables a company’s inbound and outbound call centers to work together from multiple locations in order to respond to calls intelligently and quickly.
“Call centers have hundreds or thousands of daily opportunities to make a positive brand impression,” said Sam Aparicio (News - Alert), CEO of Ringio, in a statement. “With Ringio Call Center, you can empower agents to turn each phone interaction into a relationship building opportunity. When everyone can see who is calling, and gets the right info on their computer screens, there's a magic transformation in people's attitude towards the customer,” said Aparicio.
The hosted call center can be set up on computers and mobile devices from many locations in a matter of minutes. Because it is based upon a Software-as-a-Service (SaaS (News - Alert)) model, businesses can avoid any associated large upfront costs. In addition, it powers various core features found within Ringio’s virtual PBX. The plug-n-play CRM-phone integration with the real-time screen popup makes Ringio’s cloud-based call center application more powerful than similar products.“We are excited to extend the capabilities of the Ringio Technology Platform to support Queuing. The IVR and smart call queuing seamlessly connect customers or prospects to the call center agents,” added Ashish Soni, CTO of Ringio.
Back in August, the company made headlines with the news that it had completed public beta testing of its Rich Calling service.
Ringio’s Rich Calling suite offers an enriched yet affordable caller experience as a result of its focus on data integration with customer relationship management (CRM) and IVR tools that normally are out of reach for SMBs.
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Edited by Jamie Epstein