Welcome to the Call Center Business Channel

Call Center Business channel is focused on strategies, tactics and tools for building and managing high-performing and cost-efficient call centers, whether as stand-alone businesses or as a corporate service, and whether designed for outbound marketing objectives or inbound call management, or both.

Call Center Business Featured Articles

Promero from Aspect Unveils Social Media Filtering ACD Solution for Call Center Businesses
Promero, a unit of Aspect and provider of call center business solutions, workforce management and business process optimization, has unveiled what it calls the industry's first social media filtering automatic call dialer (ACD) solution for call center platforms. 5/17/2013

Call Center Business Expands for Humana
The expansion of any business is good news for the local economy, especially when it means adding jobs. For the call center business, a new client, new requirement or simply new guidelines can lead to the creation of additional jobs with the potential for advancement in a dynamic field. 5/14/2013

Call Center Business Provider Debuts Subscription Service
Next-generation call center businesses these days want extremely flexible and always accessible solutions to improve their return on investment (ROI) and drive efficiency. That is why Voicent, an innovative leader within the call center space, has unveiled a subscription service that is now part of its call center hosting suite. 5/6/2013

Panviva Call Center Business Process Guidance System Supports Florida's Health First
Panviva, the developer of a call center business process guidance system, has recently been selected by Florida's Health First Health Plans to support their call center growth. 5/6/2013

Call Center Business Goes Urban, Urban Outfitters That is
About a week ago, clothing store Urban Outfitters revealed that as a way to enhance its customer service department, it has decided to open the doors of a call center business in Georgia. Starting off with approximately 200 workers when the facility officially initiates operations in August, plans are already in the works to hire an additional 200 workers within a five year time span. 4/29/2013

Call Center Business Reinvented with the Use of the Voicent Gateway
Call center businesses rely heavily on robust technological innovations in order to provide a stellar customer experience. While these key solutions range from either an auto or predictive dialer to SMS text messaging and text-to-speech offerings, none are more vital than an interactive voice response (IVR) application. 4/29/2013

Call Center Business Industry News

TMC and IntelePeer Announce 'Top 10 Misconceptions About SIP in the Contact Center' Webinar
5/17/2013 3:45:41 PM

Kohl's Selects Interactive Intelligence Cloud Communications Solution
5/17/2013 10:00:02 AM

HP unveils new HP CEaaS to help clients enhance customer interactions
5/17/2013 5:09:14 AM

TMC's Customer Magazine Awards Alorica
5/17/2013 12:40:07 AM

The CORE Institute Selects SmartPager
5/16/2013 12:09:03 PM

Ansafone Contact Centers Selected as an Innovator Award Finalist by Interactive Intelligence
5/16/2013 11:09:22 AM