Welcome to the Call Center Business Channel

Call Center Business channel is focused on strategies, tactics and tools for building and managing high-performing and cost-efficient call centers, whether as stand-alone businesses or as a corporate service, and whether designed for outbound marketing objectives or inbound call management, or both.

Call Center Business Featured Articles

What Would a Call Center Business Be Without Flex PBX?
A call center business is the essential element that can "make or break" any successful client/company relationship. Customers with important questions or problems must be resolved in a timely manner by a highly knowledge agent or the results to the growth of the client base can be catastrophic. Flex PBX is helping to revolutionize the customer experience, enabling companies to rest assured that those who decide to partner with them will always walk away from their call center business experience fully satisfied. 5/20/2013

Is Your Call Center Business Ready for Growth?
Providing the ideal scenario for customers to interact with your company is essential to maintain a competitive advantage. This means building out more than just a phone-based call center business. Today's innovative companies rely on next-generation solutions to reduce costs and drive efficiency, interacting with customers through preferred channels. 5/20/2013

Promero from Aspect Unveils Social Media Filtering ACD Solution for Call Center Businesses
Promero, a unit of Aspect and provider of call center business solutions, workforce management and business process optimization, has unveiled what it calls the industry's first social media filtering automatic call dialer (ACD) solution for call center platforms. 5/17/2013

Call Center Business Expands for Humana
The expansion of any business is good news for the local economy, especially when it means adding jobs. For the call center business, a new client, new requirement or simply new guidelines can lead to the creation of additional jobs with the potential for advancement in a dynamic field. 5/14/2013

Call Center Business Provider Debuts Subscription Service
Next-generation call center businesses these days want extremely flexible and always accessible solutions to improve their return on investment (ROI) and drive efficiency. That is why Voicent, an innovative leader within the call center space, has unveiled a subscription service that is now part of its call center hosting suite. 5/6/2013

Panviva Call Center Business Process Guidance System Supports Florida's Health First
Panviva, the developer of a call center business process guidance system, has recently been selected by Florida's Health First Health Plans to support their call center growth. 5/6/2013

Call Center Business Industry News

iQor CEO Norm Merritt to Present at Big Data for Customer Management Summit
5/20/2013 4:30:04 PM

LiveOps Named AlwaysOn OnDemand Top 100 Winner
5/20/2013 4:14:03 PM

TMC and Support.com Announce Webinar: 'Reinvent Customer Experience with Technology Services'
5/20/2013 3:50:49 PM

Amcom Software Receives Presidential Award for Exports
5/20/2013 2:00:02 PM

NACR Once Again Named National Avaya Partner of the Year by Catalyst Telecom
5/20/2013 10:09:28 AM

TMC and IntelePeer Announce 'Top 10 Misconceptions About SIP in the Contact Center' Webinar
5/17/2013 3:45:41 PM